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What are the most important post-implementation activities and what role do a company’s IT teams have in supporting the system post-implementation?

Once the new system is ready, it is released to the production environment. Then, users are migrated from the prior system or tasks are reoriented into the new system. Implementation is a key milestone in the systems project, marking the first opportunity for the company to realize a return on its investment in the new system.

Respond to the following in a minimum of 175 words:
What are the key activities that occur in the implementation phase?
What are the most important post-implementation activities and what role do a company’s IT teams have in supporting the system post-implementation?
What challenges should a company plan for in the implementation and post-implementation phases?

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