The course project will engage you in a real-world coaching experience. Under the supervision of your instructor and using the material learned in the course

Project: Coaching

The course project will engage you in a real-world coaching experience. Under the supervision of your instructor and using the material learned in the course, you will coach a working professional who is not affiliated with this course. The individual may be a colleague, friend, or acquaintance but may not be a family member, supervisor, or your employee.

As a student coach, you will help your coachee determine a few professional development objectives that will be the focus of a four-week coaching relationship. Acceptable objectives include (but are not limited to): managing time, improving communication skills, setting goals, improving task completion, creating long-term career goals, identifying new areas of learning and skill development, and taking positive risks.  Although in real life, most any personal or professional objective can be the topic in coaching, for the purposes of this exercise, you should guide your coachee towards work-related objectives to enhance your experience and professional skill. 

During the four-week coaching experience, you will lead the coachee through a process of weekly, one-hour sessions that will include brainstorming strategies, solutions, and actions designed to assist and support the coachee in meeting the professional development objectives. 

As a student coach, you will provide a weekly coaching report to the instructor in the form of a Microsoft Word document. Your coachee will provide an evaluation of your performance at the end of the course. 

Week 1 Assignment 

For  Week 1, submit a one- or two-paragraph statement that describes your coachee and evaluates why it is a suitable relationship for the project.

Submission Details:

Due by 9/27/24 at 12pm CST

Requirements

1. Make certain to include in text citations from your course text in addition to your outside leadership resources within your main  post. This adds credibility to your argument. [Textbook]: Zenger, J. H., & Stinnett, K. (2010). The extraordinary coach: How the best Leaders help others grow (1st ed.) . McGraw Hill. ISBN: 9780071703406

2. No plagiarism will be tolerated. Must be in 7th Edition APA format with cited sources within the last 5 years.

3. No AI support, score must be 0% and less than < 10% score on Turnitin

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Memo Criteria: 1. Evaluated why the proposed coaching partner represents a suitable relationship for the project 2. Well supported by research. 3. The writer’s overall argument and language are clear and tightly focused, leaving the reader with no room for confusion about author’s intent. Text is basically error free, so that a reader would have to purposely search to find any errors that may be present. Using Academic/APA format proficiently. Text is basically error free.

4. Please also build a 4 week step plan to achieve the "goals to accomplish" Coachee: K. Doss Job Title: Senior Enrollment Manager for X-University Relationship: Friend and Former Colleague Friendship Tenure: 10 years Goals to accomplish: 1. 25% active student enrollment increase Month over Month 2. Decrease cancellations of applications by 15% Month over month Objective: 1. To get Advisors more acclimated to Student Platforms, such as ZOOM contact center, which allows Advisors to be more efficient and successful with contacting students in a timely manner which will possibly reduce the cancellations of student enrollments and possibly increase the retention of the students moving forward with the next start in 4 weeks.

DO NOT USE THIS INFORMATION BELOW AS IT WAS USED WITH AN AI-PROMPT. THIS IS ONLY TO BE REFERENCED WHEN CONSTRUCTING THE 1 TO 2 PARAGRAPH MEMO NEEDS!

K. Doss, the Senior Enrollment Manager for the X-University, represents a suitable coaching partner for this project. As a friend and former colleague with a decade-long relationship, a strong foundation of trust and mutual understanding already exists, which is crucial for effective coaching (Zenger & Stinnett, 2010, p. 31). Additionally, her role as a senior manager overseeing enrollment aligns with the project's goals of increasing active student enrollment and reducing application cancellations.

Research suggests that successful coaching relationships are built on trust, open communication, and a shared commitment to growth (Campone, 2015, p. 47). The long-standing friendship and professional history with K. Doss provide a solid basis for these essential elements. Furthermore, her position as a senior leader in the enrollment process gives her the authority and influence to implement changes and drive the desired outcomes.

To achieve the goals of a 25% month-over-month increase in active student enrollment and a 15% reduction in application cancellations, a structured four-week step plan could be implemented:

Week 1: Conduct a comprehensive assessment of the current enrollment processes, identifying bottlenecks, inefficiencies, and areas for improvement. Gather data and feedback from advisors and students to understand their challenges and pain points.

Week 2: Develop a training plan to upskill advisors on the ZOOM contact center platform, ensuring they are proficient in utilizing its features to streamline communication and follow-up with prospective students. Implement a pilot program with a select group of advisors to test the effectiveness of the new approach.

Week 3: Evaluate the pilot program's results and make necessary adjustments. Roll out the ZOOM contact center training to the entire advisor team, providing ongoing support and coaching to ensure successful adoption and implementation.

Week 4: Monitor key performance indicators (KPIs) related to enrollment and application cancellations. Celebrate successes and identify areas for further improvement. Establish a continuous feedback loop with advisors and students to maintain momentum and drive sustained progress.

By leveraging the existing trust and rapport with K. Doss, coupled with a structured approach and ongoing coaching support, this project has a strong foundation for achieving its goals and driving positive change in the enrollment process.

References:

Campone, F. (2015). Where's the evidence? A call for research to support coaching practice. International Journal of Evidence Based Coaching and Mentoring, 13(1), 41-59.

Zenger, J. H., & Stinnett, K. (2010). The extraordinary coach: How the best Leaders help others grow (1st ed.). McGraw Hill.

DO NOT USE THIS INFORMATION BELOW AS IT WAS USED WITH AN AI-PROMPT. THIS IS ONLY TO BE REFERENCED WHEN CONSTRUCTING THE 1 TO 2 PARAGRAPH MEMO NEEDS!

K. Doss, a Senior Enrollment Manager for X-University and a friend of 10 years, represents a suitable coaching partner for this project. As a former colleague, there is already an established rapport and trust, which is crucial for effective coaching relationships (Zenger & Stinnett, 2010, p. 37). Additionally, her role as an enrollment manager aligns with the project's objectives of increasing student enrollment and reducing application cancellations, making her an ideal candidate to benefit from coaching in these areas.

The proposed coaching relationship is well-supported by research, which highlights the importance of mutual trust, respect, and a shared understanding of goals between the coach and coachee (Campone, 2015, p. 47). Furthermore, the objectives of improving communication skills, setting goals, and identifying areas for skill development align with the acceptable objectives outlined for this project (Zenger & Stinnett, 2010, p. 63).

To achieve the goals of a 25% active student enrollment, increase and a 15% decrease in application cancellations month over month, the following four-week step plan is proposed:

Week 1: Establish a clear understanding of the current enrollment and cancellation rates, as well as the processes and systems in place. Identify potential areas for improvement and set specific, measurable, achievable, relevant, and time-bound (SMART) goals (Zenger & Stinnett, 2010, p. 71).

Week 2: Focus on improving advisor proficiency with the ZOOM contact center platform. Provide training and coaching on effective communication strategies, time management, and leveraging the platform's features to enhance student engagement and responsiveness.

Week 3: Implement strategies to streamline the enrollment process and reduce application cancellations. This may include improving communication with prospective students, addressing common concerns or pain points, and enhancing the overall student experience.

Week 4: Evaluate the progress made, celebrate successes, and identify areas for continued improvement. Establish a plan for ongoing coaching and support to sustain the positive changes and ensure long-term success in achieving enrollment and retention goals.

References:

Campone, F. (2015). Where's the evidence? A call for research to support coaching practice. International Journal of Evidence Based Coaching and Mentoring, 13(1), 41-59.

Zenger, J. H., & Stinnett, K. (2010). The extraordinary coach: How the best Leaders help others grow (1st ed.). McGraw Hill.