The author points out that the effectiveness of feedback depends on how students hear it. Have your teachers ever checked to see what you understand about

December 2007/January 2008 | Volume 65 | Number 4

Informative Assessment Pages 54-59

Feedback That Fits Susan M. Brookhart

To craft teacher feedback that leads to learning, put

yourself in the student's shoes.

From the student's point of view, the ideal "script" for formative assessment

reads something like, "Here is how close you are to the knowledge or skills

you are trying to develop, and here's what you need to do next." The

feedback teachers give students is at the heart of that script. But feedback is

only effective when it translates into a clear, positive message that students can hear.

Student Understanding and Control The power of formative assessment lies in its double-barreled approach, addressing both cognitive and

motivational factors. Good formative assessment gives students information they need to understand where

they are in their learning (the cognitive factor) and develops students' feelings of control over their learning

(the motivational factor).

Precisely because students' feelings of self-efficacy are involved, however, even well-intentioned feedback

can be very destructive if the student reads the script in an unintended way ("See, I knew I was stupid!").

Research on feedback shows its Jekyll-and-Hyde character. Not all studies of feedback show positive

effects; the nature of the communication matters a great deal.

Recently, researchers have tried to tease out what makes some feedback effective, some ineffective, and

some downright harmful (Butler & Winne, 1995; Hattie & Timperley, 2007; Kluger & DeNisi, 1996). Other

researchers have described the characteristics of effective feedback (Johnston, 2004; Tunstall & Gipps,

1996). From parsing this research and reflecting on my own experience as an educational consultant

working with elementary and secondary teachers on assessment issues, particularly the difference between

formative assessment and grading, I have identified what makes for powerful feedback—in terms of how

teachers deliver it and the content it contains.

Good feedback contains information a student can use. That means, first, that the student has to be able to

hear and understand it. A student can't hear something that's beyond his comprehension, nor can a student

hear something if she's not listening or if she feels like it's useless to listen. The most useful feedback

focuses on the qualities of student work or the processes or strategies used to do the work. Feedback that

draws students' attention to their self-regulation strategies or their abilities as learners is potent if students

hear it in a way that makes them realize they will get results by expending effort and attention.

Following are suggestions for the most effective ways to deliver feedback and the most effective content of

feedback. Notice that all these suggestions are based on knowing your students well. There is no magic

bullet that will be just right for all students at all times.

Effective Ways to Deliver Feedback

When to Give Feedback

If a student is studying facts or simple concepts—like basic math—he or she needs immediate information

about whether an answer is right or wrong—such as the kind of feedback flash cards give. For learning

targets that develop over time, like writing or problem solving, wait until you have observed patterns in

student work that provide insights into how they are doing the work, which will help you make suggestions

about next steps. A general principle for gauging the timing of feedback is to put yourself in the student's

place. When would a student want to hear feedback? When he or she is still thinking about the work, of

course. It's also a good idea to give feedback as often as is practical, especially for major assignments.

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How Much Feedback?

Probably the hardest decision concerns the amount of feedback. A natural inclination is to want to "fix"

everything you see. That's the teacher's-eye view, where the target is perfect achievement of all learning

goals. Try to see things from the student's-eye view. On which aspects of the learning target has the student

done good work? Which aspects of the learning goals need improvement and should be addressed next?

Are any assignments coming up that would make it wiser to emphasize one point over another? Consider

also students' developmental level.

What Mode Is Best?

Some kinds of assignments lend themselves better to written feedback (for example, reviewing written work);

some to oral feedback (observing as students do math problems); and some to demonstrations (helping a

kindergarten student hold a pencil correctly). Some of the best feedback results from conversations with the

student. Peter Johnston's (2004) book Choice Words discusses how to ask questions that help students

help you provide feedback. For example, rather than telling the student all the things you notice about his or

her work, start by asking, "What are you noticing about this? Does anything surprise you?" or "Why did you

decide to do it this way?"

You should also decide whether individual or group feedback is best. Individual feedback tells a student that

you value his or her learning, whereas group feedback provides opportunities for wider reteaching. These

choices are not mutually exclusive. For example, say many students used bland or vague terms in a writing

assignment. You might choose to give the whole class feedback on their word choices, with examples of how

to use precise or vivid words, and follow up with thought-provoking questions for individual students, such

as, "What other words could you use instead of big?" or "How could you describe this event so someone

else would see how terrible it was for you?"

The Best Content for Feedback Composing feedback is a skill in itself. The choices you make on what you say to a student will, of course,

have a big influence on how the student interprets your feedback. Again, the main principle is considering

the student's perspective.

Focus on Work and Process

Effective feedback describes the student's work, comments on the process the student used to do the work,

and makes specific suggestions for what to do next. General praise ("Good job!") or personal comments

don't help. The student might be pleased you approve, but not sure what was good about the work, and so

unable to replicate its quality. Process-focused comments, on the other hand, give suggestions that move

the work closer to the target, such as, "Can you rewrite that sentence so it goes better with the one before

it?"

Relate Feedback to the Goal For feedback to drive the formative assessment cycle, it needs to describe where the student is in relation to

the learning goal. In so doing, it helps each student decide what his or her next goal should be. Feedback

that helps a student see his or her own progress gives you a chance to point out the processes or methods

that successful students use. ("I see you checked your work this time. Your computations were all correct,

too! See how well that works?") Self-referenced feedback about the work itself ("Did you notice you have all

the names capitalized this time?") is helpful for struggling students, who need to understand that they can

make progress as much as they need to understand how far they are from the ultimate goal.

Try for Description, Not Judgment

Certain students are less likely to pay attention to descriptive feedback if it is accompanied by a formal

judgment, like a grade or an evaluative comment. Some students will even hear judgment where you intend

description. Unsuccessful learners have sometimes been so frustrated by their school experiences that they

might see every attempt to help them as just another declaration that they are "stupid." For these learners,

point out improvements over their previous performance, even if those improvements don't amount to overall

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success on the assignment. Then select one or two small, doable next steps. After the next round of work,

give the student feedback on his or her success with those steps, and so on.

Be Positive and Specific

Being positive doesn't mean being artificially happy or saying work is good when it isn't. It means describing

how the strengths in a student's work match the criteria for good work and how they show what that student

is learning. And it means choosing words that communicate respect for the student and the work. Your tone

should indicate that you are making helpful suggestions and giving the student a chance to take the

initiative. ("This paper needs more detail. You could add more explanation about the benefits of recycling, or

you could add more description of what should be done in your neighborhood. Which suggestion do you

plan to try first?") If feedback comes across as a lecture or suggestions come across as orders, students will

not understand that they are in charge of their own learning.

Feedback should be specific enough that the student knows what to do next, but not so specific that you do

the work. Identifying errors or types of errors is a good idea, but correcting every error doesn't leave the

student anything to do.

These feedback principles apply to both simple and complex assignments, and to all subjects and grade

levels. The following example of ineffective and, especially, effective feedback on a writing assignment

reflects these principles in practice.

A Tale of Two Feedback Choices As part of a unit on how to write effective paragraphs, a 4th grade teacher assigned her students to write a

paragraph answering the question, "Do dogs or cats make better pets?" They were asked to have a clear

topic sentence, a clear concluding sentence, and at least three supporting details. Figure 1 shows what a

student named Anna wrote and what ineffective teacher feedback on Anna's paragraph might look like.

Figure 1. Ineffective Feedback on Anna's Writing Assignment

To provide feedback, this teacher decided to make written comments on each student's paper and return the

papers to students the day after they turned them in. So far, so good. However, the feedback in Figure 1 is

all about the mechanics of writing. This doesn't match the learning target for this assignment, which was to

structure a paragraph to make a point and to have that point contained in a topic sentence. Because the

mechanical corrections are the only comments, the message seems to be that Anna's next step is to fix those

errors. However, this teacher has already fixed the errors for her. All Anna has to do is recopy this

paragraph. Moreover, there is no guarantee she would understand why some words and punctuation marks

were changed. Recopying by rote could result in a "perfect" paragraph with no learning involved!

The worst part about this feedback, however, is that it doesn't communicate to Anna that she did, in fact,

demonstrate the main paragraphing skills that were the learning target. Anna successfully fashioned a topic

sentence and a concluding sentence and provided supporting details. She needs to understand that she has

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accomplished this. Once she knows that, suggestions about how to make her good work even better make

sense.

Figure 2 lists effective comments a teacher might write on Anna's paper or, preferably (because there is

more to say than a teacher might want to write or a 4th grader might want to read), discuss with her in a brief

conference. A teacher would probably use a few—but not all—of these comments, depending on

circumstances.

Figure 2. Examples of Effective Feedback on Anna's Writing Assignment

Possible Teacher Comments What's Best About This Feedback

Your topic sentence and concluding sentence

are clear and go together well.

These comments describe achievement in

terms of the criteria for the assignment. They

show the student that you noticed these

specific features and connected them to the

criteria for good work.

You used a lot of details. I count seven different

things you like about dogs.

Your paragraph makes me wonder if you have a

dog who is playful, strong, cute, and cuddly. Did

you think about your own dog to write your

paragraph? When you write about things you

know, the writing often sounds real like this.

This comment would be especially useful for

a student who had not previously been

successful with the writing process. The

comment identifies the strategy the student

has used for writing and affirms that it was a

good one. Note that "the writing often

sounds genuine" might be better English, but

"real" is probably clearer for this 4th grader.

Your reasons are all about dogs. Readers

would already have to know what cats are like.

They wouldn't know from your paragraph

whether cats are playful, for instance. When

you compare two things, write about both of the

things you are comparing.

This constructive feedback criticizes a

specific feature of the work, explains the

reason for the criticism, and suggests what

to do about it.

Did you check your spelling? See if you can find

two misspelled words.

These comments about style and mechanics

do not directly reflect the learning target,

which was about paragraphing. However,

they concern important writing skills. Their

appropriateness would depend on how

strongly spelling, style/usage, and word

choice figure into the longer-term learning

targets.

Feedback about making the topic sentence a

stronger lead might best be done as a

demonstration. In conference, show the student

the topic sentence with and without "This is

why" and ask which sentence she thinks reads

more smoothly and why. Ask whether "This is

why" adds anything that the sentence needs.

You might point out that these words read better

in the concluding sentence.

Notice that these comments first compare the student's work with the criteria for the assignment, which were

aligned with the learning goal. They acknowledge that Anna's paragraph shows that she understands how to

produce a topic sentence, supporting details, and a concluding sentence.

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The rest of the feedback choices depends on the context. How much time is available to discuss this paper?

Which other feedback comments would align with learning targets that have previously been emphasized in

class? Which of the possible next steps would be most beneficial for this particular student, given her

previous writing? For example, if Anna is a successful writer who likes writing, she probably already knows

that describing traits she has observed in her own dog was a good strategy. If she has previously been an

unsuccessful writer but has produced a paragraph better than her usual work—because the assignment

finally asked a question about which she has something to say—it would be worth communicating to her that

you noticed and naming "write about what you know" as a good strategy for future writing.

Feedback Practice Makes Perfect Feedback choices present themselves continually in teaching. You have opportunities to give feedback as

you observe students do their work in class and again as you look at the finished work. Take as many

opportunities as you can to give students positive messages about how they are doing relative to the

learning targets and what might be useful to do next. Make as many opportunities as you can to talk with

your students about their work. As you do, you will develop a repertoire of feedback strategies that work for

your subject area and students. The main thing to keep in mind when using any strategy is how students will

hear, feel, and understand the feedback.

References

Butler, D. L., & Winne, P. H. (1995). Feedback and self-regulated learning: A

theoretical synthesis. Review of Educational Research, 65, 245–281.

Hattie, J., & Timperley, H. (2007). The power of feedback. Review of Educational

Research, 77, 81–112.

Johnston, P. H. (2004). Choice words: How our language affects children's learning.

Portland, ME: Stenhouse.

Kluger, A. N., & DeNisi, A. (1996). The effects of feedback interventions on

performance: A historical review, a meta-analysis, and a preliminary feedback

intervention theory. Psychological Bulletin, 119, 254–284.

Tunstall, P., & Gipps, C. (1996). Teacher feedback to young children in formative

assessment: A typology. British Educational Research Journal, 22, 389–404.

Susan M. Brookhart is an educational consultant and Senior Research Associate at the Center for Advancing the

Study of Teaching and Learning (CASTL) at Duquesne University in Pittsburgh, Pennsylvania. She is the author of the

upcoming (Fall 2008) ASCD book, How to Give Good Feedback; [email protected].

Copyright © 2007 by Association for Supervision and Curriculum Development

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